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Important COVID-19 updates and resources for dentists

Last updated 11/06/2020

We strongly recommend reviewing and following the latest novel coronavirus guidelines issued by the Centers for Disease Control and Prevention, American Dental Association (ADA) and your state dental association. In particular, the ADA has offered guidance for dental practices on reopening under COVID-19. We encourage you to follow the latest guidelines to ensure your health and safety and that of your staff and patients.

Important dentist updates and resources

Resources for dentists during the COVID-19 crisis

Using Provider Tools is the quickest, easiest way to get claims processed, checks paid and questions answered.
 

  • Submit free real-time claims electronically for faster processing and payment
  • Sign up for direct deposit
  • Check patient eligibility and benefits
  • Check claim status, treatment history
  • Find answers to your questions about fees, benefits, eligibility and pre-treatment estimates
     

If you don’t already have a Provider Tools account, it’s free and easy to register. If you need help with registration, read the handy registration guide   (PDF). Additionally, you can review Provider Tools tutorials (see “Resources” tab), including videos and articles with step-by-step instructions on claims submission, eligibility, benefits, direct deposit and more.

Consider using teledentistry to assess your patients for non-emergency consults, as well as for diagnosing emergency situations, before they come into the office.

Delta Dental will accept claims for services delivered through teledentistry. Please submit claims as follows:
 

  • For your patient interaction, use the appropriate evaluation procedure code, such as D0140, D0170 or D0171.
  • On a separate line, also submit teledentistry code D9995 for real-time interactions (synchronous) and D9996 for text, photo or other non-live interactions (asynchronous) D0170, D0171.
     

Under Delta Dental policy, the fees for teledentistry (D9995 and D9996) are considered inclusive in overall patient management and are not billable to the patient. Standard dental policy will apply to the evaluation codes.

To help you find a teledentistry solution, we’ve evaluated HIPAA-compliant tools from six teledentistry companies to help you safely see patients. Free trial periods and exclusive discounts from these companies are available through September 30, 2020.