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Delta Dental guide for members to create and manage an online account

Create and manage your online account

Tips and guidance on how to create and use your Delta Dental online account. 

Create and manage your online account

Your Delta Dental online account offers all the information you need to make the most of your Delta Dental plan. Here's what you need to know about how to create and use your account. 

You'll need to register to create your Delta Dental account so that you can log in to view your plan details, locate an in-network dentist, check on your claims and more. 

Create your online account in three easy steps:

  1. Identify your user type, selecting “Enrollee/Adult Dependent” from the drop-down list.
  2. Enter your personal information.
  3. Create your username and password and enter your email address. You will also be asked to choose a challenge question and answer in case you forget your password.

Log in to your account from our website by selecting the login button or download the free Delta Dental app to access your account on the go.

Looking for your dental plan ID card? Good news: You don’t need one! All you have to do is tell your dental office the Delta Dental company you get your benefits from (such as Delta Dental of California) and provide your name, date of birth and member ID or Social Security number. Find your member ID by signing in to your online account.

Family members covered under your plan should provide your details when they visit the dentist.

If you’d prefer to have an ID card, you can:

  • Print one from your computer. Log into your Delta Dental account and follow the instructions to print your ID card. 
  • Download the Delta Dental app (by the Delta Dental Plans Association) from the App Store or Google Play. Log in to your account and see your ID card on the home screen.
  • Access your ID card when you visit our website from your mobile phone's browser. 

It’s easy and convenient to go paperless and view your documents online — not to mention faster! Changing your settings is easy:

  1. Log in to your account (or create one if you haven’t already). Select My account
  2. Scroll down to the Go paperless section on the Edit Profile page and select the Online option.
  3. Save your changes.

Once you’ve done this, your claim statements and other plan documents will no longer be sent to you via postal mail. Instead, claim statements can be viewed securely online and downloaded as PDFs for printing or for your records.

Delta Dental mails your claim statements and other documents to the primary member's address.

To change your address, contact both your dentist and your benefit administrator (if you have coverage through your employer or another organization). Members who obtained a plan through the Health Care Exchange (Marketplace) should contact the Exchange. You do not need to contact Delta Dental.

If you're covered under a group plan, you should follow the procedures at your company or organization to add, delete or change information about covered family members. If you are a member who bought your plan directly from us or if you have coverage through AARP, please contact us. Members who obtained a plan through the Health Care Exchange (Marketplace) should contact the Exchange. 

If you need to access an adult family member's dental information, you will need to complete a  HIPAA authorization form (pdf). This form allows adult family members to designate another person to manage their dental plan. Learn more about Delta Dental's privacy practices.

If you purchased your plan directly from Delta Dental and pay your own premium, you can avoid missing a payment by enrolling in autopay. Set it up when you first enroll or any time afterward through your online account. When you log in to your account, select Set up autopay from the menu. Follow the instructions to select your autopay frequency and method of payment. Depending on your plan, you may have the option to pay monthly, quarterly, semi-annually or annually. Accepted payment methods include bank account, credit card or debit card. 

If you want to cancel or change your autopay, log in to your online account and select Manage autopay. From there, you can update your payment method or cancel your enrollment.

Note that if you have a group plan, you do not need to pay premiums directly to Delta Dental.