2024 Community Impact Report: Featuring our environmental, social and governance program progress and accomplishments

Delta Dental of California and affiliates is pleased to share its 2024 Community Impact Report, which provides an extensive overview of our Environmental, Social and Governance (ESG) Program for the year. 

Inside the 2024 Community Impact Report, you will find details about our ESG focus areas:

• Access to Quality Care: Creating a connected experience to help members in managing all aspects of their oral health
• Delta Dental Community Care Foundation: Exemplifies our commitment to fostering equitable health outcomes and building caring, resilient communities
• Inclusion and Belonging: How we act intentionally to champion inclusion and belonging
• Network Partners: Helping members find care providers they identify with as well as navigate proximity and availability
• Cybersecurity and Protection: Our commitment to maintain robust cybersecurity measures across operations
   

Below are some highlights from 2024, but you can read the full Community Impact Report here.

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Business

• Unveiled our bold strategy to become a health care company focused on oral health
• Continued to keep our purpose – to improve health by providing access to quality care – at the center of everything we do
• Completed 10,000 provider office visits as part of our commitment to provider partnership
   

Environmental

• Reduced our total office energy use by 20%
• Increased paper suppression, with 54% of providers and 38% of members now choosing electronic documents
   

Social Focus Areas

• Offered tailored dental plans to federal government employees, including over 1.1 million veterans, military retirees and their family members
• Allocated $33.7 million to our communities through the Delta Dental Community Care Foundation, with $15 million dedicated to senior oral health
• Increased access to comprehensive oral health care for older adults through the Senior Oral Health Partnership Program by more than 20% since its launch in 2022
• Nearly 70 percent of our employees demonstrated their commitment to giving back by volunteering or making charitable contributions — since 2018, employees have collectively volunteered nearly 56,000 hours and contributed $4.4 million (including matching funds) in support of more than 5,000 causes — championing the organizations that matter most to them.
   

Governance

• Aligned our work with the United Nations Sustainable Development Goals (SDGs), reported to CDP and EcoVadis, and referenced Global Reporting Initiative (GRI) standards