It's important for a dental practice to be culturally aware to better serve patients from all walks of life.
Share this free cultural competency slide deck with your office staff to help strengthen their ability to work with and help people with different backgrounds and experiences.
It can be easy to think that most people you interact with have a background similar to your own. But when it comes to practicing dentistry, making these sorts of assumptions and judgements can actually restrict your ability to successfully treat your current patients or even to grow your patient base.
Each patient visit is an opportunity to build trust in your care. Being culturally aware enables you to communicate clearly and understandably with patients, no matter their ethnic or cultural backgrounds. One-to-one communication with patients at their levels shows respect and can increase cooperation in their treatment.
Communicating clearly and accurately is essential to quality health care. Demonstrate your commitment to patients by incorporating cultural understanding into your practice.
If you discover a language barrier, call Delta Dental. We will arrange for a qualified interpreter to help you communicate with your patient in any language at no cost.
If possible, dentists and/or office staff may speak with limited-English proficient patients in the patients’ preferred languages. However, you are encouraged to call Delta Dental first. Clear and accurate health information is essential to the delivery of quality health care. Interpretation through a trained and certified interpreter is preferable to interpretation through friends or family, to ensure clarity and accuracy.
Delta Dental’s Language Assistance Program (LAP) provides language assistance to enrollees with limited proficiency in English.
LAP services include:
If you are a Delta Dental contracting dentist in California, you have specific obligations under California law. To learn more about your obligations, visit our legal notices page.
Delta Dental telephone numbers for interpreter services:
Delta Dental can also arrange on-site interpretation at the dental office location. To arrange face-to-face interpreter services, call Delta Dental’s customer service department at least 72 hours in advance of the appointment time.