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Virtual dentistry for Delta Dental providers

Virtual dentistry

Is your practice ready to offer virtual dentistry to your patients? 

Virtual dentistry

Consider using virtual dentistry (also known as teledentistry) to assess your patients for non-emergency consults, as well as for diagnosing emergency situations, before they come into the office. Not only is it a smart business opportunity, but it's great for patients. 

Seeing your patients just got easier. Delta Dental¹ has partnered with Amwell to offer you a free and easy-to-use teledentistry platform for virtual appointments.

Available to Delta Dental network dentists, Virtual Consult is a secure and HIPAA-compliant video platform that allows real-time face-to-face interactions with patients. You can assess, screen and provide care instructions (including e-prescriptions to manage pain and reduce risk of infection) to patients covered by Delta Dental PPO™ and Delta Dental Premier®.

Connect to Virtual Consult through your computer or on an iOS mobile device anywhere you have internet access.

Upside that’ll leave you smiling

Virtual Consult is more than just a convenient platform.  By taking advantage of this new revenue-generating channel, you can:

  • Fill open time slots in your schedule or set your own hours for virtual appointments — you can even set urgent care hours 24/7
  • Attract new patients without marketing (Delta Dental does the promotion for you!)
  • Save time and money with virtual visits (no need for PPE or sterilization)
  • Increase your patient volume by seeing Delta Dental PPO and Delta Dental Premier members when and where they need you

Set up for success

When you sign up for Virtual Consult, you don’t need to worry about having to learn the ins and outs of the system on your own. Virtual Consult offers the following features to make your experience as effortless as possible:

  • Access to detailed training and 24/7/365 tech support for the platform
  • Issue detail and applicable patient provided history sent directly to you in advance of appointments
  • Visit summaries, including any prescribed medications and follow-up recommendations, provided to the patient
  • Real-time eligibility checks so you can submit claims as usual

Provider enrollment in Virtual Consult is now open! To learn more, fill out the Virtual Consult interest form and we’ll reach out to you.

Delta Dental will accept claims for services delivered through teledentistry. Please submit claims as follows:

  • For your patient interaction, use the appropriate evaluation procedure code, such as D0140, D0170 or D0171.
  • On a separate line, also submit teledentistry code D9995 for real-time interactions (synchronous) and D9996 for text, photo or other non-live interactions (asynchronous) D0170, D0171.

Under Delta Dental policy, the fees for teledentistry (D9995 and D9996) are considered inclusive in overall patient management and are not billable to the patient. Standard dental policy will apply to the evaluation codes.

  1. Delta dental of California – CA, Delta Dental of the District of Columbia – DC, Delta Dental of Pennsylvania – PA & MD, Delta Dental of West Virginia, Inc. – WV, Delta Dental of Delaware, Inc. – DE, Delta Dental of New York, Inc. – NY, Delta Dental Insurance Company – AL, DC, FL, GA, LA, MT, NV, TX and UT