Social Responsibility

Doing business responsibly

In order to do our part for our communities, we must first start at home with our employees and trusted business partners.

Our Ethics and Code of Business Conduct

The Ethics Guide was created in 2019 to provide guidance on behaviors Delta Dental employees are expected to follow, regardless of business, job function or seniority. It reflects our continued commitment to the standards and values that make us a successful enterprise and a trusted partner.

The guide includes content that ranges from intellectual property to workplace safety to corporate social responsibility.

Sustainability practices

We’re committed to reducing our environmental impact, being good corporate citizens and leading the way toward a more sustainable future. As an organization dedicated to sustainability, we encourage our enrollees and dentists to opt for electronic document delivery.

In 2018, dentists increased their paperless communications by 44%. The resulting decrease in paper significantly reduces our ecological footprint. Our offices across the enterprise aim to stay green, from recycling in all our offices to reducing the number of printers in 2018 by 33%.

7,870

trees saved*

(510 more trees than in 2017)

100% 

of energy use is offset with renewable energy credits

(390,000 more than in 2017)

75%

of offices are Energy Star certified

50%

of offices are LEED certified

43,160

pounds of metal, paper and other materials recycled during move

3%

of cartridge spending for remanufactured (recycled) inks

Responsibility to our employees

Our deep investment in employee smiles

Trust, service, excellence and innovation — these are Delta Dental of California’s core organizational values. Supporting our employees is integral to how we do business. We seek to provide a healthy, safe and encouraging environment where individuals are respected and encouraged to grow personally and professionally. This helps us attract and retain well-qualified, talented employees.

We believe a company’s strength is built on the quality of its employees. As such, we are committed to excellence and we expect the same from our team members. We challenge them to help us remain responsive to the needs of our customers, and our employees rise to meet that challenge every day.

Volunteering and community involvement

Customer first, team oriented, community driven. Those are the keywords that embody the service-oriented Delta Dental team. It’s the people of Delta Dental who make our organization a trusted health partner to the communities we serve. By engaging and empowering our employees, we’re building a high-performing culture of ownership and service with our customers at the center.

44,335

hours of instructor-led employee training

3,447

Step-Up awards for peer-to-peer recognition

2,208

volunteer hours

51%

racial and ethnic minorities*

(*Does not include employees who declined to disclose)

68%

female

40%

of mid-level managers* are women

(*Supervisor, manager, director)

Supplier Diversity

Delta Dental recognizes the importance of having a diverse supplier base that reflects our patients and customers. By working with small and diverse suppliers, we tap into new ideas that add value to our businesses and provide innovative solutions. Our Supplier Diversity program helps us attract qualified small and diverse suppliers to support our business needs.

Our goal is to build strong, mutually rewarding relationships with high-quality diverse suppliers and service providers in our communities.