A number of municipalities in parts of the U.S. have declared states of emergency due to the impacts of recent natural disasters. As communities recover, Delta Dental is dedicated to meeting the oral health care needs of its enrollees.
While dental care may not be top of mind for those affected by these natural disasters, enrollees and their family members may face dental emergencies or require ongoing dental treatment. We’re here to provide customer support and a variety of ways to access care – including virtual dentistry tools that enable remote access to care*. Learn more by visiting the Virtual Dentistry page on our website site.
In addition to providing access to care, we're working to ensure the timely payment of claims and offering assistance in obtaining dental records if needed. We will ensure enrollees do not owe unreasonable costs at an out-of-network dentist. We may also reimburse out-of-network claims for Medicare and Medicaid enrollees. Enrollees with special situations, or with any other extenuating circumstances resulting from natural disaster impacts, may call Delta Dental customer service center for assistance. Enrollees may also contact customer service if a dentist is not available due to the ongoing affects of the natural disasters.
You can find contact information and an online customer service form on the Delta Dental website. Client groups and brokers can contact their Delta Dental account representatives for assistance.
*Members with PPO™ and Premier® plan benefits have access to virtual dentistry tools.
Availability of virtual consult providers may vary based by state. Appointments are subject to schedule availability.