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UCLA Health Medicare Advantage pilot program

Here’s what you need to know.

  • Delta Dental launched a pilot program in January 2025, partnering with SKYGEN®, an expert in Medicare Advantage benefits management and administration.

    In 2025, we will provide DeltaCare® USA dental benefits to UCLA Health Medicare Advantage Plan members in L.A. County and the surrounding areas.

    We launched this pilot with the goal of gathering information and improving processes. SKYGEN will provide a web-based portal and claims administration support, working as an extension of Delta Dental.



What you need to know

This pilot only affects patient and claim administration for the UCLA Health Medicare Advantage Plan. Providers who are assigned patients from this plan to their practice will need to take action.

What’s new

  • Changes to the Dentist Handbook ( Download PDF summary)  
  • New portal registration — You have the option to use the Dental Hub®, SKYGEN's benefit administration portal, for the most convenient and efficient way to verify coverage, view patient benefit details and submit claims digitally for this group. 
  • If you’re submitting paper claims, send them to:
    SKYGEN c/o Delta Dental Insurance 
    UCLA Health Medicare Advantage Plan 
    PO Box 2049
    Milwaukee, WI 53201
  • Updates to payment delivery options
    • SKYGEN will mail you a paper check for your capitation payments along with your patient roster. An electronic option will be available in the near future.
    • We’ll issue your first claims payment by check along with a notice outlining other payment methods (check, ACH or virtual card). We have worked with SKYGEN to offer many options, including free ACH. Some options have fees so please make sure to review closely.
    • Once you choose your payment method, all future payments for this group will be processed that way. If you’re enrolled with Zelis and take no action, your claim payments will continue through Zelis. If you aren’t enrolled with Zelis and don’t choose any other option, you will continue to get paper checks.

What stays the same

  • Your DeltaCare USA compensation won’t change.
  • Use Provider Tools to manage patients for all other Medicare Advantage plans and groups.
  • Use Provider Tools or call Delta Dental for any demographic changes for your practice.
  • Delta Dental will continue to manage your credentialing and recredentialing.

  • Register for the Dental Hub

    Verify coverage, view benefit details and submit claims for UCLA Health Medicare Advantage patients on SKYGEN’s Dental Hub — not Provider Tools.

    Register now

    You should have received communication with instructions on how to register for the Dental Hub, along with your unique registration code. Visit the Quick Start Guide or attend a training to learn more about how to register and use the Dental Hub.

    Haven't received your registration code? Call 866-760-2538 to request it.

Resources

Contact us

If you have any questions, feedback or comments, please let us know.

For any Dental Hub or patient administration support:
Call 866-760-2538 

For any feedback on this pilot:
yourvoicemedicarepilot@delta.org

DeltaCare USA is underwritten in these states by these entities: AL — Alpha Dental of Alabama, Inc.; AZ — Alpha Dental of Arizona, Inc.; CA — Delta Dental of California; AR, CO, IA, MA, ME, MI, MN, NC, ND, NE, NH, OK, OR, RI, SC, SD, VA, VT, WA, WI, WY — Dentegra Insurance Company; AK, CT, DC, DE, FL, GA, KS, LA, MS, MT, TN, WV — Delta Dental Insurance Company; HI, ID, IL, IN, KY, MD, MO, NJ, OH, TX — Alpha Dental Programs, Inc.; NV — Alpha Dental of Nevada, Inc.; UT — Alpha Dental of Utah, Inc.; NM — Alpha Dental of New Mexico, Inc.; NY — Delta Dental of New York, Inc.; PA — Delta Dental of Pennsylvania. Delta Dental Insurance Company acts as the DeltaCare USA administrator in all these states. These companies are financially responsible for their own products.