Jennifer MacGilvray, Senior Vice President, Quality Care and Claims, Delta Dental of California

Jennifer MacGilvray is Senior Vice President, Quality Care and Claims for Delta Dental of California, an enterprise that encompasses 15 states and Washington, D.C.

Jenn manages enterprise-wide capabilities that enable the administration of Delta Dental products including Customer and Provider Onboarding; Configuration, Billing and Enrollment Operations; Claims Processing; Utilization Management; Quality Assurance; and Grievance and Appeals. 

Jenn brings nearly 25 years of business strategy and technology experience to her role. Prior to Delta Dental, she held a variety of leadership positions at UnitedHealthcare including Vice President, Enterprise Claims and Capability; Senior Director, Business Technology and Process Optimization; and Director, Portfolio Planning, Business Architecture and Analysis. Jenn also served in several marketing and operations-related functions during a seven-year tenure at JPMorgan Chase.

Jenn holds a bachelor’s degree in liberal arts from Mansfield University of Pennsylvania, with certifications in project management, six sigma and business architecture.