When it comes to providing care to your patients, you want them to feel heard, comfortable and confident in their outcomes. Your patients will feel more comfortable and confident in your care if you express an interest in their cultural heritage.
There are many different resources available to help you meet your patients’ needs, and now Delta Dental’s offerings are available in a single convenient location. You’ll find tools and resources on diversity and inclusion. By making the most of these reference materials and following these tips, your office will be on its way to mastering cultural competency.
Diversity, inclusion and cultural competency are more than just buzzwords. They’re principles your team can aspire to in order to better care for patients. You can share Delta Dental’s language and cultural resources with your whole team to help them better understand the importance of these principles, including:
If a patient comes to your practice that doesn’t speak the same language as any of your staff, there are resources available to help you provide them with the care they need. Delta Dental’s Language Assistance Program makes it possible for you to help patients even when you can’t directly communicate with them. Face-to-face interpretive services are available with 72 hours’ notice and phone assistance for Delta Dental members who need help understanding their coverage is available in over 170 languages.
Serving patients from diverse backgrounds doesn’t have to be a challenge. By making the most of the cultural competency tools and resources available to dental offices and their staff, you’ll be able to grow your patient base, help people who tend to go underserved and develop a reputation for ensuring that people of all backgrounds can get the care they need.