FYI

As the old saying goes, prevention is better than cure. This is especially true for patient grievances as they can significantly impact your organization's reputation, staff morale and bottom line.

We’ve identified the most common member concerns and addressed them in an on-demand webinar. This resource is designed to help you not just manage complaints more effectively, but also prevent them from occurring in the first place.
 

What does the webinar cover?

Every patient grievance represents a missed opportunity to deliver exceptional care. Our on-demand webinar covers:

• Most common grievances patients share
• Why addressing grievances is important for your practice
• Practical tips to reduce grievance volume
• Responding to record requests
• Resources to help you improve patient experience

Why this session is valuable

Get real solutions, not just plans

We're not just talking about problems — we're presenting real-world challenges and ways to tackle them.

Discover practical tools you can use immediately 

We’ll share tips to reduce grievances by improving communication with patients, supporting their quality of care and providing you with a staff training checklist.

Earn 1 CE credit
You’ll earn a professional development credit while learning strategies that can immediately improve your practice operations.

Access our on-demand webinar today and discover how partnership and proven strategies can turn your biggest challenges into your greatest competitive advantages.