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AARP Delta Dental Member Resource Center

All Delta Dental online accounts will require multi-factor authentication to log in soon. You'll need a password and an additional way to confirm your identity to access your account. Stay tuned for more updates.

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Multi-factor authentication

Delta Dental is adding extra sign-in security that provides an additional layer of protection to external users every time they sign in from a browser. This feature is referred to as multi-factor authentication (MFA) or two-factor authentication. When you attempt to log in to your account with your username and password, Delta Dental will send a one-time code by voice call, email or text message. You must also enter that code on the sign-in screen to verify your identity and complete authentication.

Multi-factor authentication (MFA) is crucial because it significantly enhances security by requiring you to verify your identity with more than just a password. This makes it much harder for cybercriminals to access your account and steal your information.

This added layer of security helps protect against various threats, including phishing attacks and credential theft, which are increasingly common methods used by cybercriminals to gain access to your account.

Everyone must enroll in MFA to maintain their access to Delta Dental online accounts. Once enrollment begins, an option to enroll with MFA will be provided automatically after you sign in. Once enrolled, you must use MFA each time you sign in. If you do not enroll, you will not be able to access Delta Dental online accounts.

After enrollment, you must use MFA to sign in. Signing in with MFA will include both your usual password and a code sent to either your email address or phone.

Our teams can help you with changing your email address. Once that’s done, you’ll be able to sign in using your new email and password, allowing you to update your phone number on your own. 

For questions, please call 866-261-4275 for PPO Plans or 877-522-9156 for DCUSA Plans.

MFA is the new sign-in standard. It will be required going forward to access all Delta Dental online accounts.

For a list of providers, visit deltadentalins.com/aarp/find-a-dentist.html. Must be an AARP member to enroll.

© Delta Dental Insurance Company

Where offered, the AARP® Dental Insurance Plan is insured by Delta Dental Insurance Company in AK, AL, DC, DE, FL, GA, LA, MD, MS, MT, NV, NY, PA, PR, TN, TX, UT, VI and WV, by Dentegra Insurance Company in AR, AZ, CA, CO, CT, HI, IA, ID, IL, IN, KS, KY, ME, MI, MN, MO, NC, ND, NE, NH, NJ, NM, OH, OK, OR, RI, SC, SD, VA, VT, WA, WI and WY, and by Dentegra Insurance Company of New England in MA. For Texas residents, your Master Policy Form number is TX-AMD-MC-DPO-D-DC(DELTAUSA1-2005). For Idaho residents, your Certificate of Coverage Form Number is COC-DIC-ID-AARP-24.

You may view the DDIC Network Access Plan, as required by the Health Benefit Plan Network Access and Adequacy Act, online at deltadentalins.com. You may also contact us by calling 800-422-4234 to request a copy.

Where offered, the DeltaCare® USA plan is underwritten by Alpha Dental of Arizona, Inc. in AZ, by Alpha Dental of New Mexico, Inc. in NM, by Alpha Dental Programs, Inc. in IL, KY, MD, MO, OH and TX, by Delta Dental Insurance Company in DC, FL, GA, TN and WV, by Delta Dental of California in CA, by Delta Dental of New York, Inc. in NY, by Delta Dental of Pennsylvania in PA, and by Dentegra Insurance Company in CO and WA. In Florida, Delta Dental Insurance Company provides DeltaCare USA Plan benefits as a Prepaid Limited Health Service Organization as described in Chapter 636 of the Florida Statutes. You may view the DeltaCare USA Network Access Plan, as required by the Health Benefit Plan Network Access and Adequacy Act, online at deltadentalins.com. You may also contact us by calling 800-422-4234 to request a copy.

The plans are administered by Delta Dental Insurance Company. These companies are financially responsible for their own products. Delta Dental is a registered mark of Delta Dental Plans Association.

AARP endorses the AARP Dental Insurance Plan, administered by Delta Dental Insurance Company. Delta Dental Insurance Company pays royalty fees to AARP for use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. 

In VA, this is an excepted benefits policy. It provides coverage only for the limited benefits or services specified in the policy.

290-US-WEB-007 09/24